✨ CONCIERGE ✨
Every customer gets 24/7/365 instant personalized access — powered exclusively by Dreamweaver Hospitality technology.
Concierge is your always-on, hospitality-trained communication layer that gives every customer a personal virtual assistant—blending voice, chat, text, and email, and available instantly 24/7/365. Built on Dreamweaver Hospitality technology and integrated with your existing systems, Concierge makes it easy for customers to start a conversation anytime, switch channels without repeating themselves, and feel known every step of the way. It answers simple questions, takes notes for human agents on complex ones, and remembers the full story of each customer to create rich, personalized interactions. Your team gets to focus on meaningful moments, while Concierge eliminates repetitive and administrative communication tasks—and you only pay for what’s used.
Never again will your customers have to …
… dial in, only to wait forever on hold
… leave voicemails that go into a black hole
… get lost in an unhelpful phone tree
… find that "business hours" don't line up with their availability… ever…
… get transferred from department to department with no resolution
… repeat themselves over and over at each transfer
… get connected to an agent who they just know is "having a bad day"
… struggle to communicate with a scripted overseas agent
… put off a quick call because they know it won't be quick
… wonder why they haven't heard a status update on their account
… start over if they switch from chat to phone to email to chat
… struggle through overwhelming FAQs for a basic question
… try to log into a confusing portal just to find out their account status
… search through past emails to verify their account number
Your Customers Win:
  • Talk to someone who remembers them every time — no repeating, no re-explaining
  • Instant answer, day/night/weekend — no hold times, no IVRs, no voicemails
  • Know what's happening before they have to ask — proactive check-ins, not radio silence
  • Blend channels without losing context — phone, text, chat, email — seamlessly
  • Ask anything without feeling judged — trained in empathy, clarity, and connection
  • Feel seen, known, and prioritized — like a VIP, not a ticket in a queue
Your Team Wins:
  • Focus on the moments that matter — more time for deep, high-impact human conversations
  • Eliminate repetitive interactions — free your agents from frequently asked questions
  • Know your customer's story instantly — every interaction transcribed, summarized, and searchable
  • Say goodbye to burnout and churn — more fulfilling work, less drudgery
  • Your brand voice + hospitality DNA — every interaction rooted in worldclass hospitality
Your Business Wins
Increase Sales
Smooth, fast, and friendly communication drives conversions.
Scale Seamlessly
Add thousands of customers without increasing headcount.
Boost Retention
Enhance loyalty, satisfaction, and share of wallet.
Reduce Support Costs
Pay-per-use model eliminates overhead and reduces expenses.
Word-of-Mouth Referrals
Hospitality principles in your brand voice yield proactive referrals
No Risk. No Waste. All Reward.
Flexible Pricing
Cost-effective pay-per-use model scales with your business.
Full Transparency
All interactions are tracked and auditable with sentiment analysis.
Brand Consistency
Trained in your voice and our hospitality principles.
Pay-As-You-Go
No long-term contracts or any other funny business.